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A message bubble whose content is "But Gen Z, what are your biggest financial concerns?"
Principal Financial Group, a global financial service known for retirement planning and asset management, sponsored this research effort into a growing body of investors: 👧🏻 Generation Z. This age group presented unique financial needs, concerns, and a new mindset on employment and monetary assets.

This is a proof-of-concept 💭 for an educational service tailored to Generation Z, involving customer discovery 🔍, prototyping, and lots of user testing.
⏰  Timeline
7 months, Jan – Mar, Sep – December 2023
🏋️‍♂️ Role
UX Lead, Designer
🧰  Tools
Figma, FigJam

This project is 🚧 NDA-locked. Case study is available upon request.

Read the summary

Here is what I can say about this project. The proof-of-concept has 3 major goals, agreed on by our project team of students and the sponsor company:

Gives decision-makers sufficient data to determine how valuable the product will be for the target audience.
Gains feedback from users and defines critical pain points.
Gives student team experience working cross-functionally and reporting status, namely in forms of design reviews and documentation hand-off.

Achievements and challenges 🏋️ in working towards these goals:

Engaging Gen Z in a dialogue about finance
Aside from interviewing Gen Z, we prepared a digital survey to quickly gain more data points. But that received only around 30 responses, mostly from our teammates' friends, who are all from the same major at the same college.

To avoid a basket case of sampling bias, I sat our teammates down, explained to them the risks of skewing our data and misdirecting the product. We needed a way to acquire a random pool. This inspired a member to come up with a meme-y email that made people laugh, and that eventually 4x the responses we got!
Understanding Gen Z's investing personas
Gen Z divulged their financial situations and attitudes towards investing to us, revealing a myriad of financial concerns they want solved. We rounded up some Gen Z-specific traits: job-hopping frequently, increased concerns about debt and living cost, lack of confidence in first-generation investors, etc.

I then created 3 personas to profile Gen Z by level of financial aptitude/literacy, primary financial problem, and comfortability with investing risks. I presented this to our sponsor to have them choose which personas they want to target most.

Timelines changed, plans fell through, and we adapted
Project management was another responsibility our team evenly divided. We created a Gantt chart to approximate progress, wrote a list of 20 product requirements with measurable thresholds to test if we met each requirement. I also provided 3 major risk assessments that include a contingency plan, should we fall behind in progress.

A couple of contingency plans were triggered in the end, and we had to make some sacrifices in the roadmap. Nonetheless, approaching the product from a feasibility standpoint transformed how I assess an idea in a business context. My teammates were my rock in navigating all of this.
Key Takeaways
🤷🏽  Sometimes, proofs are proven, sometimes, not

Approaching building a software as a "proof-of-concept," instead of a final product that I grow attach to and want to see succeed, altered my brain chemistry. Some product ideas are too risky, too much overhead, or simply is not at the right time yet. Understanding this shifted my perspective to think revenue-first, and make decisions for the health of the organization, not just the product.

⚙️  Bringing structure to the process

Project managing gives me a well-rounded view of what I need to design. Learning PM frameworks also felt like unlocking a new level of structural thinking: I can deconstruct research assumptions and come up with ways to test it.